At BreatheEco.com.au, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services. We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
1. Who We Are
BreatheEco.com.au is an Australian-based online retail store, offering eco-conscious tissue and toilet paper products with a focus on doorstep delivery across the Gold Coast region. Our long-term mission is to expand into sustainable living products, including electric vehicle (EV) charging solutions and solar energy services.
2. Information We Collect
We collect information in various ways to provide and improve our services:
a. Personal Information
We may collect the following personal information when you use our website:
- Full name
- Delivery and billing address
- Email address
- Contact phone number
- Payment details (processed securely via third-party gateways)
- Any communication or messages you send us
b. Non-Personal Information
When you visit our site, we may automatically collect:
- Browser type and version
- IP address
- Pages visited
- Referring website
- Time and date of your visit
- Shopping cart activity
We use tools like Google Analytics, Facebook Pixel, and Rank Math SEO to better understand our users’ experience and improve our services.
3. How We Use Your Information
We may use your personal and non-personal information for the following purposes:
- To process and fulfill your orders
- To deliver products to your nominated address
- To respond to customer inquiries and provide support
- To manage your account and transactions
- To improve the performance and user experience of our website
- To send newsletters or promotional content (if you opt in)
- For marketing and retargeting purposes using third-party platforms
- To comply with legal obligations
4. How Your Information is Stored
Your data is stored securely using reputable third-party service providers such as:
- HostGator (website hosting)
- WooCommerce (eCommerce platform)
- Stripe/PayPal (payment gateways)
We use SSL encryption, HTTPS, and security plugins to protect your data against loss, misuse, and unauthorized access. We never store full credit card details on our servers.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Delivery couriers (e.g., Australia Post, local delivery partners)
- Payment processors (e.g., PayPal, Stripe)
- Marketing service providers (e.g., Mailchimp, Meta/Facebook Ads)
- Our internal team and contractors for business operations
- Legal or regulatory authorities when required by law
We ensure all partners uphold data protection standards aligned with Australian privacy laws.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Keep your cart active between visits
- Recognize returning customers
- Personalize your shopping experience
- Track traffic and analytics data
You can disable cookies through your browser settings; however, this may limit certain website functionalities.
7. Email Marketing & Opt-Out
If you subscribe to our newsletters or promotional emails, we may use your email address to send updates, offers, and news. You can opt-out at any time by clicking the unsubscribe link in our emails or contacting us directly.
8. Accessing and Updating Your Personal Information
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated data
- Request deletion of your account and personal data (where legally possible)
To make such requests, please contact us at eco[at]breatheeco.com.au.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We recommend you review their privacy policies before submitting any personal information.
10. Children’s Privacy
BreatheEco does not knowingly collect personal information from children under the age of 13. If we become aware of such data being collected, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or for legal reasons. The updated version will be posted on our website with a revised “Last updated” date. Continued use of our site means you accept those changes.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out:
BreatheEco
Gold Coast, QLD, Australia
📧 Email: eco[at]breatheeco.com.au