BreatheEco Product Return Policy
At BreatheEco, we’re committed to delivering high-quality, sustainable products that meet your expectations and align with your eco-conscious values. However, we understand that sometimes things don’t go as planned. That’s why we’ve developed a transparent and customer-friendly product return policy that ensures your satisfaction while minimizing environmental impact.
This page outlines our complete product return policy, including eligibility, the return process, timeframes, and refund options. Our aim is to make returns simple, fair, and responsible.
Our Commitment to Sustainable Returns
As part of our dedication to the goals for sustainable development, BreatheEco balances consumer rights with eco-responsibility. Every return process is handled with care, ensuring minimal waste, responsible repurposing, and carbon-conscious logistics.
What Items Can Be Returned?
We accept returns on most products within 30 days of delivery. To qualify for a return:
- The product must be unused, unopened, and in its original packaging.
- Items must be in the same condition that you received them.
- Proof of purchase (order number or confirmation email) is required.
- For health and hygiene reasons, we do not accept returns on opened tissue paper or sanitary products unless they are defective.
Non-returnable items include:
- Sale or clearance items
- Customized or personalized orders
- Items marked “final sale”
Defective or Damaged Items
If your order arrives damaged or defective, we’re here to help. Please contact us within 7 days of receiving your orderwith the following:
- Your order number
- Clear photos of the item and the packaging
- A brief description of the issue
We will either offer a replacement, store credit, or a full refund depending on the nature of the issue. No additional return shipping is required for verified defective items.
How to Initiate a Return
Returning a product to BreatheEco is simple and straightforward. Just follow the steps below:
- Contact Us
Email our customer care team at eco[at]breatheeco.com.au or complete the Contact Form on our website. Include your order number and reason for the return. - Receive Instructions
Our team will assess your request and send you return instructions, including the return address and any specific packaging guidelines. - Send the Item
Securely package the product and ship it back to the address provided. We recommend using a trackable shipping service. - Inspection and Processing
Once received, we’ll inspect the item and notify you of the status of your return. If approved, a refund or store credit will be issued.
Who Pays for Return Shipping?
- Customer-paid returns: If the return is due to change of mind, incorrect selection, or buyer’s remorse, you are responsible for return shipping costs.
- BreatheEco-paid returns: If the product is defective, incorrect, or damaged upon arrival, we will cover return shipping or issue a refund without requiring a return.
Refunds and Store Credit
Once we receive your returned item, refunds are processed within 5–7 business days. You will be notified via email once your refund is complete. Refunds are applied to your original method of payment.
If you prefer, you may request store credit instead of a refund, which can be used towards your next order on BreatheEco.
Exchange Policy
We currently do not offer direct exchanges. If you would like to swap a product, please follow the return process and place a new order for the desired item.
Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Double-check your bank account or credit card statement
- Contact your payment provider (some take longer to process)
- If still unresolved, email us at eco[at]breatheeco.com.au
Our Eco-Responsible Return System
Unlike many large retailers, BreatheEco avoids wasteful returns that end up in landfill. All returned items that are unopened and meet hygiene standards are either:
- Recycled through responsible partnerships
- Donated to local care centres and community initiatives
- Used for eco-education workshops across the Gold Coast
In line with our sustainable development targets, we aim to minimize environmental impact at every stage—including returns.
Local Returns for Gold Coast Customers
Customers within the Gold Coast delivery region (Tweed to Ormeau) can opt for doorstep return pickup. Simply contact our support team to arrange a pickup window, and we’ll handle the rest.
This localized service is part of our effort to promote sustainable, community-focused business models.
Need Help?
We want you to be fully satisfied with your BreatheEco experience. If you have any concerns or questions about our product return policy, feel free to contact our friendly team:
📧 Email: eco[at]breatheeco.com.au
📞 Phone: 047-880-4517
💬 Live Chat: Available Monday–Friday, 9AM–5PM AEST
Summary of BreatheEco’s Product Return Policy
| Policy Detail | Information |
|---|---|
| Return Window | 30 days from delivery |
| Eligible Items | Unused, unopened, original packaging |
| Non-Returnable Items | Opened hygiene products, sale items |
| Return Shipping | Customer-paid (unless defective) |
| Refund Method | Original payment or store credit |
| Processing Time | 5–7 business days after receipt |
| Local Returns (Gold Coast) | Available by arrangement |
By shopping with BreatheEco, you are supporting a business that places equal importance on customer satisfaction and environmental responsibility. Our product return policy reflects our ongoing effort to deliver sustainable solutions that work for everyone—from households to childcare centres to eco-enthusiasts across Australia.
Thank you for choosing BreatheEco. Your trust fuels our mission to deliver eco-friendly essentials and contribute to the sustainable developmental goals of our global and local communities.